SRM MBA PLACEMENT 2012 - 2014: CPO(Citiphone Banking Officer)

Last date for registration is 04.01.2014, before 09.00 am.

CTC: 2 – 3.5 LPA + Bonus

Payroll: Citibank LTD

Roles & Responsibility:

Ensure Customer service excellence by:

Displaying complete onus to the customers Query/problems

Delivering service with requisite Courtesy and Accuracy

Nil Defects (100% adherence to product & process)

Ensuring Nil Customer complaints

Ensuring excellent SLS scores

Escalating / Highlighting customer Problem Incidences

Adherence to Service and Sales Compliance

Cross Selling / upselling on set products (Assets & liabilities products)

Ensuring Process Efficiency by achieving set targets of Call Quality

SRM B SCHOOL